TERMS & CONDITIONS
Rates are based on 1-2 guests per room. Additional guests are $10 per person per night. Children 12 and under are free (1 per room).
Rollaway beds are available for some rooms at a charge of $10 per night.
Sales tax of 6% and tourism tax of 5% will be added to the cost of the room. A service fee of 3.95% is added to all transactions.
The deposit of one night will be charged to your credit card immediately after we have confirmed your reservation. The hotel has the right to cancel your reservation if we do not receive the deposit. We will send you a cancellation confirmation via email immediately after cancelling your booking.
Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed.
Check-in time is anytime after 3 pm. Please contact the hotel if you will be later than 10 pm. The balance of the full reservation is payable on arrival at check-in time. Please note that check-in cannot be completed until full payment and security deposit pre-authorization for the room have been received and approved. A key is provided at check-in time after the full reservation amount has been paid.
During your stay, the room and furnishings should be treated with care and kept in order. Immediate notification to staff will be expected of any damages or breakages in the room. The guest is financially responsible for any damage. This includes losses caused by you or a third-party negligent actions and behavior. A detailed review of the condition of the room and all furnishings will be made soon after check-out and before another guest occupies the room. The guest is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email. Any costs will be deducted from the deposit immediately.
You can extend your stay (depending on availability) by notifying us as soon as possible. We will do our best to accommodate your new plans and this can include relocating you to a different room if necessary.
Check-out time is up to 11 am. Late check-out times may be requested although we may not always be able to accommodate changes. The cost of any keys needing replacement will be taken from the deposit. If linens/towels/pillows or other items are missing, your card will be charged a fee and replacement charge.
Cancellation policy:
If the guest cancels more than 7 days in advance, the total amount of the reservation will be refunded.
If the guest cancels between 3 and 7 days in advance, 50% of the deposit will be refunded.
If the guest cancels 2 days or less in advance, the deposit is non-refundable.
If the guest arrives and decides to leave early, the nights not spent 24 hours after the cancellation occurs are 50% refunded.
In case of a “no-show”, the total price of the reservation will be charged and is non-refundable.
All cancellations are confirmed via email immediately after the reservation has been cancelled.
Northwoods Lodge is compliant with the Americans With Disabilities Act (ADA). We offer an accessible room. Please reserve this specific room when completing your reservation.
This is a non-smoking property. This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and any variations of the foregoing regardless of the product’s name. Any smoking in the rooms or strong lingering smoking odor in rooms will result in a $100 room cleaning fee.
Pet Policy:
The Northwoods Lodge has 2 pet-friendly rooms. The non-refundable charge to accommodate your pet(s) at this property is $25 per pet, per night and $40 for 2 pets, per night. 2 pets is the maximum allowed. Pets must be well behaved and 80 lbs or less. Any damage caused by pet(s) must be reported to management immediately so proper action can be taken to avoid inconvenience to other guests. Pets must be on a leash any time they are in public areas inside or outside of the hotel and must not make noise that disturbs other guests. Guests are responsible for cleaning up after their pet(s) on hotel property. Pet(s) may not be left unattended in guest rooms, unless secured in a carrier/crate. There will be a penalty fee and/or Animal Control will be called and asked to remove the animal at owner's expense. Indian River Pet Resort offers animal boarding and daycare.The use of hotel linens, towel and facilities to bathe pet(s) is not permitted. Pets are not allowed in the lobby area. If your pet becomes disruptive towards another guest, we reserve the right to ask you to leave the property and you will be financially responsible for all costs associated with your stay up until the time you are asked to leave the property. Guests agree to indemnify and hold harmless the hotel, its owners and its operators from all liability, claims, expenses and damage suffered because of the guest's pet(s). Guests are responsible for any damage or disruption they and/or their pets may cause and agree to make reimbursement for such damages on demand. This includes expenses more than the amount of the damage pet deposit that was required. Management reserves the right to refuse service to any guest who does not comply with the above stated pet policy and guidelines.